Privacy Policy - Velvet-thicket

Last updated: October 2024

Introduction

Velvet-thicket ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvet-thicket.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form on our website
Request a consultation or quote
Subscribe to our newsletter
Engage our consulting services

This information may include:

Name and job title
Email address
Company name and address
Details about your energy requirements or projects

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and browser type
Operating system
Pages visited and time spent on each page
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To send you information about our services that may interest you
To improve our website and services
To comply with legal obligations
To protect our rights and prevent misuse of our services

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent, where you have given it
Performance of a contract or to take steps prior to entering a contract
Our legitimate business interests, where these do not override your rights
Compliance with legal obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business (subject to confidentiality agreements)
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a business transfer or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under applicable data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to processing of your information
Request restriction of processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Velvet-thicket
47 Fargate Street
Sheffield, S1 2HD
United Kingdom

Email: [email protected]